Pickup, Shipping & Returns Policy

Curbside pickup is free

Curbside pick-up hours are currently:
Tuesday – Friday 11am-3pm
Saturdays 10am-3pm
Sundays 10am-1pm
Closed Mondays
If you need an alternative curbside pick-up time, please text or call us at 650-591-8637 and we will schedule another time to meet you.

Shipping

Shipping is free for orders over $100, otherwise our standard shipping is $6.95.

We only ship within the continental United States. 

Return Policy

Ten Toes Children's Shoes will accept the return or exchange of unworn, unwashed or defective merchandise by mail or via in store drop-off (requires a call or text to coordinate). 

All returned items must be in sellable condition in original packaging with receipt and tags.

Sale items are FINAL SALE (cannot be returned).

If you need to return something, email us at tentoesshoes@yahoo.com or text 650-591-8637.

Returns should be sent to our store location:

Ten Toes Children's Shoes
641 Laurel Street
San Carlos, CA 94070

Please note that you are responsible for the shipping costs for returned items. 

Returns of online orders: 

Full-priced items will be refunded if postmarked within 14 days of delivery; store credit will be issued if postmarked within 15-30 days of delivery. Please note that store credit may ONLY be used for in-store purchases or phone orders.

No returns after 30 days from delivery.

Returns of in-store purchases:

Full-priced items will be refunded within 14 days or original purchase; store credit will be issued within 15-30 days of original purchase.

No returns after 30 days from original purchase.